CANCELLATION POLICY

**CANCELLATIONS & NO-SHOWS** We understand that plans can change, and we’ll always do our best to be accommodating. Because your appointment time is reserved exclusively for you, we kindly ask for at least 48 hours’ notice for cancellations or rescheduling. Cancellations made 48+ hours before your appointment: Your deposit may be transferred to a rescheduled appointment or fully refunded if you choose not to reschedule. Cancellations made within 48 hours: If you reschedule at the time of cancellation, your deposit may be transferred to your new appointment. A 20% cancellation fee may apply at the time of cancellation. **If a second cancellation is made within 48 hours, the 20% cancellation fee will apply, regardless of whether the appointment is rescheduled again. No-Shows: Appointments missed without notice are considered a no-show. Your deposit will be forfeited and a 20% cancellation fee will apply. 💎Please understand- This policy allows us to protect appointment availability while continuing to provide every client with the elevated, personalized SmileSpa experience they deserve. We truly appreciate your understanding and respect for our time. **LATE ARRIVALS** Every client deserves the full SmileSpa experience, so please plan to arrive on time for your appointment. A 10-minute grace period is provided when necessary. Arrivals more than 10 minutes late may result in a modified service, rescheduling, or cancellation of the appointment in order to respect the schedule of the next client. If an appointment must be cancelled due to a late arrival, the booking deposit may be forfeited. Thank you for helping us keep your experience, and the experience of every SmileSpa client relaxed, punctual, and exceptional.🤍